Online Proctored Exam Instructions 

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Find out more about the Knowledge Pillars exam policies. 

What you need:

A stationary computer or laptop (tablets, smartphones and other mobile devices are not supported) in good condition. System requirements:

  • Processor – Intel Core 2 DUO or AMD Athlon x2, or newer models with SSE2 support, with at least 2 cores, and 1,8 GHz or above.
  • 3 GB RAM or more.
  • Free space on HDD or SSD – 500 MB.

The latest version at the time of the exam of the Google Chrome, Microsoft Edge or Yandex.Browser internet browser. To check and update the browser version, use the chrome://help/ link for Google Chrome or browser://version for Yandex.Browser and edge://settings/help for Microsoft Edge).

Supported OS:

  • Windows 7/8/8.1/10
  • macOS 10.10 or newer – for Google Chrome; 10.12 or newer – for Yandex Browser and Microsoft Edge;
  • Ubuntu 14.04 (x64) or newer.
  • Debian 8 or newer.
  • OpenSUSE 13.3 or newer.
  • Fedora Linux 24 or newer.

Availability of working and turned-on front-facing webcam (including built-in laptops ones) with resolution 640×480 px or higher.

Availability of a working and enabled microphone (including the integrated into laptops cameras).

Availability of a stable Internet connection with the rate of data transmission from the user of at least 1 Mbit/s. You can test the connection speed here

Open ports: 80 TCP, 443 TCP, 3478 TCP/UDP.

If the computer meets the listed requirements, you can pass a preliminary check at this link.

If you have any problems with passing any verification points, use the recommendations from our support site. In case of difficulties in implementing the recommendations, you can contact our support team by e-mail support@knowledge-pillars.com

How to Setup Your Environment:

1. Your room is well lit

You should be clearly visible at all times. Through the setup process, you will be able to see what your webcam is sharing. Make sure that lighting is sufficient and no backlighting.

2. You are alone

You should be the only one taking the exam, having someone else in the room is a serious violation. Make sure to cover any irrelevant private info you would not like to show such as pictures or private objects.

3. Cam positioned right

We need to be able to see you and your surroundings well. Check the videos feeds which are shown on your screen as you start your exam, they will show you exactly what is recorded and how. 

4. Have your ID document on hand;

5. Plug your laptop in (battery operation can affect the device’s performance);

6. Clear the browser’s cache;

7. Restart the computer;

8. Using Task Manager (Ctrl+Shift+Esc), shut down unused or running programs, especially those that rely on the webcam or mic (the Processes tab);

9. You cannot use the VPN service or a remote management service (e.g., TeamViewer, RAdmin, Windows Remote Desktop, etc.);

10. Deactivate the antivirus’ function to filter network traffic;

What should you avoid?

No extra devices

By default, you’re are not allowed to use additional devices such as second screens or phones/tablets. There are some exceptions:

  • When a smartphone is required for its camera, this device is obviously not forbidden.
  • Certain tools, like calculators, are allowed only when the exam instructions state so.
  • Things such as medical support devices or items may be used if necessary, but you must show this to the camera when prompted.

No headphones

We need to be able to hear what you are hearing in order for the exam to be valid.

No talking (or singing)

Any noise and talking will be analysed for suspicious behaviour, so make sure you are in a quiet environment and that you refrain from talking out loud.

No toilet breaks

You will need to remain within the camera frame during the exam, so toilet breaks are not allowed. Make sure you go before starting the exam.